How can I find my username?

Unfortunately for security reasons, we are unable to disclose your usernames over email or Live Chat.

If you need assistance retrieving your username, you'll need to contact our team by phone on 1300 726 177.

During the call, our team will complete an identity verification process, so please ensure your account details are available.

Our phone lines are open Monday to Friday, from 8:00 am to 5:30 pm (Sydney time).