How can I find my username?

For security and privacy reasons, we cannot disclose Desktop Broker usernames via email or Live Chat.

To retrieve your username, you must contact our team by phone and complete an identity verification process.

For Clients

I have forgotten my Desktop Broker username

If you require assistance retrieving your username, please contact our support team by phone.

Phone: 1300 726 177

Before calling, please ensure you have your account details available, as our team will need to verify your identity before providing any account information.

Phone operating hours:

• Monday to Friday
• 8:00am to 5:30pm (Sydney time)

Important

• Usernames cannot be disclosed via email.
• Usernames cannot be disclosed via Live Chat.
• Identity verification must be completed successfully before your username can be provided.

For Advisers

I have forgotten my Desktop Broker username

If you require assistance retrieving your adviser username, please contact our support team by phone.

Phone: 1300 726 177

Before calling, please ensure you have your adviser account details available, as our team will need to complete an identity verification process before providing any account information.

Phone operating hours:

• Monday to Friday
• 8:00am to 5:30pm (Sydney time)

Important

• Adviser usernames cannot be disclosed via email.
• Adviser usernames cannot be disclosed via Live Chat.
• Identity verification must be completed successfully before your username can be provided.
• Client usernames cannot be provided to advisers through email or Live Chat due to security requirements.